Returns

Return & Refund Policy

Last updated: May 2026

Australian Consumer Law: Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
No Change of Mind Returns: VIC Cleaning Products does not accept returns or provide refunds for change of mind purchases. Please review product specifications and quantities carefully before placing your order.
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Eligible Returns

Returns will only be considered in the following circumstances:

  • The product received is significantly different from what was ordered
  • The product arrives damaged or faulty upon delivery
  • An error was made on our part in fulfilling the order

All eligible return requests must be made within 14 days of delivery and must include proof of purchase and photographic evidence where applicable.

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Return Process

To initiate a return, please contact our team in writing at info@viccleaningproducts.com.au with the following details:

  • Your order number
  • A clear description of the issue
  • Supporting photographs where applicable

Our team will assess your request and respond within 2 business days.

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Conditions for Accepted Returns

Goods approved for return must meet all of the following conditions:

  • Returned in original, unopened packaging
  • Not tampered with, used or damaged after delivery
  • In fully resaleable condition as new

Goods that do not meet these conditions will not be accepted and will be returned to the customer at their expense.

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Return Freight

Return freight costs are the responsibility of the customer unless the return is the result of an error made by VIC Cleaning Products, in which case return freight will be covered by us in full.