Privacy Policy

Many areas of our website can be accessed without providing personal information. However, certain features and services require you to submit personally identifiable information. We may collect personal information when you:

• Register for an account or apply for a business trade account
• Place an order on our website
• Submit an enquiry via our contact form, email, phone or fax
• Subscribe to marketing communications
• Interact with our website, products or services

Personal information collected may include your name, business name, email address, phone number, delivery address and payment details.

When you visit our website, we automatically collect non-personally identifiable information including browser type and version, operating system, pages viewed, page access times and referring website address. This information is used solely to analyse visitor traffic and improve the experience of our website.

VIC Cleaning Products uses your personal information for the following purposes:

• Processing and fulfilling orders placed on our website
• Managing your business trade account
• Providing customer support and responding to enquiries
• Sending order confirmations, delivery updates and account communications
• Marketing and promotional communications where you have consented
• Improving our products, services and website experience
• Complying with legal and regulatory obligations

VIC Cleaning Products does not sell, rent or trade your personal information to third parties. We may share your information with trusted third-party service providers solely for the purpose of operating our business and delivering our services — including payment processors, delivery carriers and IT service providers.

All third parties are required to comply with confidentiality and privacy obligations consistent with this policy. We may also disclose your information where required by law or in response to a valid legal process.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses secure encryption (HTTPS) for all transactions. However, no method of data transmission over the internet is completely secure and we cannot guarantee absolute security.

Our website uses cookies to enhance your browsing experience, remember your preferences and analyse website traffic. You may disable cookies through your browser settings, however this may affect the functionality of certain features on our website.

Under the Australian Privacy Act 1988, you have the right to access and correct the personal information we hold about you. To request access, correction or deletion of your personal information, or to opt out of marketing communications, please contact us directly.

We will respond to all access requests within a reasonable timeframe.

VIC Cleaning Products reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the revised policy.